If you notice your gloves are missing after leaving the train, open your booking and find the date, train number, carriage and seat. If you are still at the station, ask staff. After leaving, use Railway 12306's lost-property service or contact railway customer support. A precise location helps staff distinguish between similar items.
Report the last place you saw it
Give the stations where you boarded and got off, along with your carriage and seat. If you remember where you put it, say it was in the seat pocket or on the overhead rack near the aisle. For a charging cable, mention if it was still plugged in near your seat. For an item lost in the station, name the ticket gate, waiting area or a nearby sign and give the approximate time.
Add a detail that identifies the item
For example, describe a pair of dark gray knitted gloves with red repair stitching on the left thumb, last seen in the seat pocket. For a bag, give the size, zipper color and a couple of nonsensitive contents. Provide identification and ticket details through official channels when requested.
Confirm how to collect it after reporting
Keep your reference number or official reply and follow the lookup instructions. If a match is reported, confirm the station, collection point, hours and identification needed. If you have already left town, ask the railway whether a companion can collect it or whether delivery is available. Give your onward plans so staff can explain which arrangements are possible.
